EFFECTIVE DATE: 10/9/2026
OPERATOR: Toby Lopata
BUSINESS ADDRESS: Melbourne, Victoria, Australia
CONTACT: hello@bidlet.app
1. ABOUT THESE TERMS
These Terms of Service (Terms) govern access to and use of the Bidlet website, application, marketplace, creator tools, auctions, profiles, community features, checkout and related services (Platform).
Bidlet is intended to provide a safe, supportive marketplace where children and young creators can showcase and sell original artwork. The Platform may also allow buyers to browse, purchase or bid for artwork, maintain wishlists, confirm delivery, request returns, and communicate with Bidlet through available support channels.
By accessing or using the Platform, creating an account, uploading artwork, placing an order or bid, or accepting an invitation to become a creator, you agree to these Terms and the documents incorporated into them, including the Privacy Policy, Cookies Policy, Returns Policy, and any published earning, packaging, shipping or auction rules. If you do not agree, do not use the Platform.
If you use the Platform on behalf of a child or another person, you represent that you are authorised to do so and accept these Terms on that person’s behalf to the extent permitted by law.
2. DEFINITIONS
Term: Meaning
Bidlet, we, us or our: The operator identified at the top of these Terms.
Buyer: A person who browses, purchases or bids for artwork through the Platform.
Creator or Seller: A person approved by Bidlet to list or sell artwork through the Platform.
Artwork: An original artwork or other item listed through the Platform, including paintings, drawings, sculptures and textiles.
Content: Artwork, photographs, descriptions, usernames, profiles, posts, messages, reviews and other material submitted to or displayed through the Platform.
Order: A purchase request accepted by Bidlet or the relevant Seller through the Platform.
Auction: A public-bid or silent-auction listing made available through the Platform.
Parent: A parent, legal guardian or other adult authorised to give consent and supervise a child’s use of the Platform.
Payment Provider: A third-party payment or payout provider used to process payments, including Stripe or another provider displayed at checkout.
3. ELIGIBILITY AND PARENTAL CONSENT
You must provide accurate age and identity information when requested. The Platform is designed for children and families, but access to particular features may depend on age, location, parental consent and applicable law.
Children under 13 may use the Platform only with verified parental consent. A person under 18 must have a Parent review these Terms before using the Platform, and Bidlet may require a Parent to accept them. Creator onboarding currently requires the creator to be under 19 and includes Parent details, a Parent signature and a date of birth. Bidlet may apply a higher age threshold where required by law or by a Payment Provider.
Parents are responsible for supervising the child’s use of the Platform, reviewing listings and transactions, protecting the child’s safety, and ensuring that the child does not disclose unnecessary personal information. A Parent may contact Bidlet to request correction or deletion of a child’s account or personal information, subject to legal and operational requirements.
Bidlet may refuse, suspend or end access where it cannot verify consent, age, identity or authority, or where continued access may create a safety, fraud, legal or payment risk.
4. ACCOUNTS AND ACCOUNT SECURITY
Some features require an account. You must keep account information complete, current and accurate. You must not create an account using another person’s identity, create multiple accounts to avoid a restriction, or transfer an account without Bidlet’s written permission.
You are responsible for keeping login credentials confidential and for activity conducted through your account, except to the extent unauthorised activity results from Bidlet’s failure to meet its legal obligations. Notify Bidlet promptly at hello@bidlet.app if you suspect unauthorised access, a safety issue or a payment problem.
Bidlet may require identity, age, parental-consent, payout, address or other verification. A failure to complete verification may prevent listing, purchasing, bidding, payout or other Platform use.
5. CREATOR ONBOARDING AND SELLER OBLIGATIONS
A person may sell through the Platform only after Bidlet approves the person as a Creator. Approval is not a guarantee of sales, revenue, continued access or acceptance of every listing.
A Creator must:
1. list only artwork they own or are authorised to sell;
2. provide accurate title, category, description, photographs, condition, dimensions, price and availability information;
3. disclose material defects, reproduction status, limitations, delivery conditions and any other information a reasonable buyer would need;
4. package the Artwork securely and dispatch it within the time stated on the listing or otherwise communicated by Bidlet;
5. comply with the published earning, packaging, shipping, returns and auction instructions;
6. cooperate with delivery confirmation, QR-scan confirmation, fraud checks, return requests and reasonable dispute investigations; and
7. comply with all applicable laws, including laws relating to consumer guarantees, intellectual property, safety, taxes, exports and prohibited goods.
A Creator must not list dangerous, illegal, stolen, counterfeit, infringing, misleading, sexually explicit or otherwise unsuitable material. Bidlet may refuse, edit, hide or remove a listing, require changes, hold a payout, or contact a Parent where it reasonably considers that action necessary for safety, compliance, quality control or marketplace integrity.
6. ARTWORK OWNERSHIP AND LICENCE TO BIDLET
The Creator retains ownership of their Artwork, subject to any rights granted to a Buyer on sale and any rights held by third parties.
By submitting Content, you grant Bidlet a worldwide, non-exclusive, royalty-free, transferable to service providers, sublicensable where needed to operate the Platform, licence to host, reproduce, format, display, communicate, promote and distribute that Content for operating, improving, moderating and marketing Bidlet and its marketplace. This licence continues for as long as reasonably necessary for those purposes, including in backups and records, and ends when no longer required, subject to completed transactions, legal obligations and legitimate safety or fraud-prevention needs.
You confirm that you have all rights and permissions needed to submit the Content and grant this licence. You must not submit a child’s personal information, image, voice, address, school, contact details or other sensitive information unless you have the required authority and the disclosure is appropriate for the Platform.
7. BUYER PURCHASES AND MARKETPLACE ROLE
Bidlet provides marketplace and technology services. Unless the listing or checkout expressly states otherwise, the Creator is the seller of the Artwork and the Buyer’s purchase contract is with the Creator. Bidlet may facilitate checkout, payment, communication, delivery confirmation, returns and dispute assistance, but Bidlet does not guarantee the existence, authenticity, legality, quality, safety, availability, delivery or accuracy of any Artwork or listing.
A listing is an invitation to buy, not a guarantee that an Order will be accepted. An Order is formed only when the Platform confirms acceptance or dispatch, as applicable. Bidlet or the Creator may cancel an Order before acceptance where the Artwork is unavailable, the listing contains an obvious error, payment or verification fails, fraud or safety concerns arise, or cancellation is otherwise permitted by law. If Bidlet cancels a paid Order, the amount paid for the cancelled item will be refunded using the original payment method unless the law requires another remedy.
The Buyer must review the listing, total price, delivery information, return conditions and any applicable taxes or fees before completing checkout. The Buyer must provide accurate delivery and contact information and must not use the Platform to obtain Artwork through fraud, chargeback abuse, manipulation or other misuse.
8. AUCTIONS AND BIDS
The Platform may offer public-bid and silent-auction formats. The listing will identify the auction format, opening or reserve information, closing time, bid increments, delivery terms and any special conditions where applicable.
A bid must be made through the Platform using an authorised account. Subject to applicable law and any stated auction rule, a submitted bid is an offer to purchase at the bid amount and may be binding if accepted or if the auction closes with that bid as the winning bid. Do not bid unless you are authorised and able to complete the purchase.
Bidlet may reject, cancel or invalidate a bid, suspend an auction, extend or restart an auction, or withdraw a listing where there is suspected manipulation, technical error, fraud, safety risk, inaccurate listing information or another legitimate reason. Bidlet will not be responsible for a failure to place or receive a bid caused by a user’s device, network, account, payment method or circumstances outside Bidlet’s reasonable control.
A winning bidder must complete checkout and pay within the period stated on the Platform. Failure to pay may result in cancellation, account restrictions, loss of bidding privileges or other lawful remedies. Bidlet will publish or otherwise communicate the final auction outcome through the Platform where appropriate.
9. PRICES, FEES, COMMISSIONS AND PAYOUTS
Prices, commissions, service fees, delivery charges, taxes and other charges will be shown on the Platform or at checkout where applicable. Fees may apply. Bidlet may change fees prospectively by publishing an updated schedule or displaying the updated amount before a new transaction.
Payment and payout processing may be performed by a Payment Provider. Bidlet does not intend to store full payment-card details directly. Payment Providers may impose their own terms, verification requirements, processing fees, reserves, chargeback rules and privacy practices. You must review those terms where they apply.
Creator payouts may require verified Parent, bank-account and identity information. The creator onboarding flow currently requests a BSB, bank-account name, bank-account number, state or territory, Parent signature and date of birth, and refers to Stripe payouts following QR-scan delivery confirmation. Bidlet may delay, withhold, reverse or adjust a payout where a transaction is disputed, returned, cancelled, fraudulent, subject to a chargeback, not delivered, not confirmed, or otherwise requires investigation.
Bidlet must insert the final commission percentage or schedule, payout timing, minimum payout threshold, shipping deductions, tax treatment, chargeback allocation and applicable currency before publication.
10. DELIVERY, PACKAGING AND CONFIRMATION
The Creator is responsible for preparing Artwork for safe delivery and for following the then-current packaging and shipping instructions. The Buyer is responsible for providing a complete delivery address and for promptly reporting non-delivery, damage or a material mismatch through the available support or returns process.
Where the Platform uses QR-scan or another delivery-confirmation process, the parties must use it honestly and only for the relevant Order. A confirmation may trigger or support a payout, but it does not remove non-excludable consumer rights or prevent Bidlet from investigating a complaint, fraud report or delivery problem.
Delivery dates are estimates unless expressly stated as guaranteed. Bidlet is not responsible for carrier delays, incorrect addresses supplied by a Buyer, customs or import requirements, or events outside its reasonable control, subject to applicable law.
11. RETURNS, REFUNDS AND CONSUMER GUARANTEES
Returns, cancellations, refunds and exchanges are governed by the Returns Policy and the non-excludable rights that apply in the Buyer’s location. Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law where it applies.
A Buyer should submit a return or problem request through the Platform or contact hello@bidlet.app as soon as reasonably practicable, explaining the issue and providing photographs or other reasonable evidence where relevant. Bidlet may request that Artwork be returned, retained, packaged, inspected or made available to the Creator or carrier.
Where an Artwork is faulty, materially not as described, damaged before risk passed to the Buyer, or another remedy is required by law, Bidlet will coordinate an appropriate remedy, which may include repair, replacement, refund or cancellation. Change-of-mind returns, custom Artwork, digital or personalised items, return shipping and restocking are handled only as stated in the Returns Policy and subject to applicable law.
Bidlet may place a temporary hold on related payouts while a return, refund, chargeback or dispute is investigated.
12. COMMUNITY STANDARDS AND PROHIBITED CONDUCT
You must use the Platform respectfully and lawfully. You must not:
- harass, bully, threaten, exploit, groom or endanger a child or another person;
- publish sexual, hateful, violent, discriminatory, defamatory, fraudulent or otherwise harmful Content;
- upload Content that infringes copyright, trade marks, privacy, publicity, moral or other rights;
- impersonate another person or misrepresent an affiliation, review, bid, sale or transaction;
- request or publish unnecessary personal, financial, contact, location or school information about a child;
- use the Platform to arrange unsafe off-platform contact or payment;
- manipulate auctions, ratings, views, sales, prices or search results;
- scrape, harvest, reverse engineer, probe, overload or interfere with the Platform;
- introduce malware, bypass access controls, or attempt to access another account or non-public data;
- use bots or automated systems except with Bidlet’s written permission;
- list prohibited, illegal, unsafe, stolen, counterfeit or infringing items; or
- use the Platform for any purpose that violates law or these Terms.
Bidlet may review, moderate, restrict, remove or preserve Content and account information when reasonably necessary for safety, legal compliance, fraud prevention, dispute handling or Platform operation. Bidlet may report suspected abuse or illegal conduct to a Parent, payment provider, carrier, regulator or law-enforcement authority where appropriate.
13. REPORTING AND SAFETY
Report a safety concern, inappropriate Content, suspected exploitation, fraud, account compromise or intellectual-property complaint to hello@bidlet.app. Include the relevant username, listing or order reference, a description of the concern and any supporting material. Do not include unnecessary sensitive information about a child.
Bidlet may contact a Parent or emergency or law-enforcement authority where it reasonably believes a child or another person faces an imminent safety risk. Bidlet cannot guarantee that every report will result in removal, enforcement or a particular outcome, but it will assess reports using its safety and moderation processes.
14. INTELLECTUAL-PROPERTY COMPLAINTS
If you believe Content on the Platform infringes your rights, contact Bidlet with sufficient information to identify the protected work, the allegedly infringing Content, your contact details, a statement of your good-faith belief and confirmation that the information is accurate. Bidlet may remove or restrict the Content while investigating and may seek further information from the reporting party or account holder.
15. THIRD-PARTY SERVICES AND LINKS
The Platform may link to or use third-party services, including payment, hosting, analytics, authentication, delivery, moderation and communication providers. Those services may have separate terms and privacy policies. Bidlet is not responsible for third-party services that it does not control, subject to rights that cannot be excluded by law.
16. PLATFORM AVAILABILITY AND CHANGES
Bidlet may add, change, suspend or discontinue features, categories, listings, auction formats, creator tools or support channels. The Platform is provided on an “as available” basis, and Bidlet does not promise uninterrupted, error-free or permanently available access.
Bidlet may update these Terms. If an update materially affects users, Bidlet will provide notice by a reasonable method, such as an in-Platform notice or email. The updated Terms apply from the stated effective date. If you do not accept them, stop using the affected services and contact Bidlet about account closure or outstanding transactions.
17. SUSPENSION AND TERMINATION
You may stop using the Platform at any time and may request account deletion through hello@bidlet.app. Closing an account does not cancel obligations relating to completed or pending Orders, bids, returns, refunds, chargebacks, intellectual-property complaints, safety investigations, payments, taxes or other matters that by their nature continue.
Bidlet may suspend, restrict or terminate access, remove Content, cancel listings or bids, hold or reverse payouts, or refuse future use where it reasonably believes there is a breach of these Terms, a safety or legal risk, fraud, payment risk, inactivity, inaccurate information, or a threat to Platform integrity. Where appropriate, Bidlet will provide an explanation and a reasonable opportunity to respond, except where immediate action is necessary.
18. DISCLAIMERS
To the maximum extent permitted by law, Bidlet does not warrant that the Platform or any Content will be accurate, complete, secure, available, suitable for a particular purpose, or free from harmful code. Bidlet does not endorse every Creator, Buyer, listing or user statement.
Bidlet is a marketplace facilitator and does not take ownership of Artwork merely because it hosts, displays or promotes a listing. Bidlet does not guarantee that a Creator will complete a sale, that a Buyer will pay, that Artwork will be authentic or satisfactory, or that a dispute will be resolved in a particular way.
These disclaimers do not limit any representation, consumer guarantee or remedy that cannot lawfully be excluded or limited.
19. LIABILITY
To the maximum extent permitted by law, Bidlet is not liable for indirect, incidental, special, consequential or exemplary loss, loss of profit, loss of opportunity, loss of data, reputational loss, or loss arising from a third-party service, user Content, Buyer–Creator dispute, delivery delay or unauthorised user conduct.
To the extent liability can lawfully be limited, Bidlet’s aggregate liability arising from a particular transaction or the Platform will be limited to the greater of the amount paid by the affected user to Bidlet for the relevant service in the 12 months before the event giving rise to the claim. This clause does not exclude liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or non-excludable consumer rights.
20. INDEMNITY
To the extent permitted by law, you agree to reimburse Bidlet for reasonable losses, claims, costs and expenses arising from your material breach of these Terms, unlawful use of the Platform, infringement of another person’s rights, fraud, or Content you submit. This does not apply to the extent the loss was caused by Bidlet’s own breach, negligence or unlawful conduct.
21. DISPUTES AND APPLICABLE LAW
If you have a complaint, contact hello@bidlet.app with the relevant account, Order, bid or listing details. Bidlet will try to resolve the matter through a fair support process. Buyers and Creators must cooperate reasonably with requests for information, delivery evidence and payment records.
Bidlet must insert the final dispute-escalation process, courts or tribunal, and governing law before publication. Subject to that confirmation and to any mandatory consumer rights, the intended framework is the law of Victoria, Australia, with disputes submitted to the courts or tribunals having jurisdiction in Victoria. A consumer may have rights to bring a claim in another forum that cannot be contracted away.
22. GENERAL TERMS
These Terms, the incorporated policies and the specific terms displayed for an Order, listing or auction form the entire agreement about the Platform, except for any separate written agreement signed by Bidlet.
If a provision is invalid or unenforceable, it will be read down or severed to the minimum extent necessary, and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not assign your rights or obligations without Bidlet’s written consent. Bidlet may assign or transfer its rights and obligations as part of a restructure, sale, financing, merger or transfer of the Platform, subject to applicable law.
Nothing in these Terms creates a partnership, employment relationship, agency or joint venture between Bidlet and a user, Buyer or Creator. Bidlet may use electronic notices and records. Headings are for convenience and do not affect interpretation.
23. CONTACT
For questions, account assistance, child-safety reports, privacy requests, returns or complaints, contact:
Bidlet
Melbourne, Victoria, Australia
Email: hello@bidlet.app
Website: www.bidlet.app